In normal situations, shipping will take 1 - 3 working days after your order is confirmed. However during Covid-19 pandemic, your orders will be shipped 3 - 5 days after your order is confirmed. Please kindly wait for your package to arrive
- Your Orders
- Claryn the Label
- Claryn Shoes
- Product & Customer Support
FAQs: About your Order
I've placed and paid for my orders. How long is the shipping process?
How do I track the status of my orders?
Please contact our admins on WhatsApp (+6287877225080) for your order's information, such as delivery status or tracking numbers for orders.
I bought the wrong size / colour / item. Can I exchange my product?
Yes, you can! We allow a one-time exchange for products purchased in the wrong size/colour/item if returned within 7 days after the package is received. To be eligible for exchange, make sure that the product's condition is new, unworn, undamaged and complete. Please note that in this case, the customers will bear the shipping costs for product exchange.
I just received a defective / wrong item. What should I do?
Please contact our customer support via WhatsApp (+6287877225080). If we send defective items or wrong products by mistake, we will bear the shipping costs for returned or exchanged items. If your size / product / colour is not available, we will provide a 100% refund.
How long does the refund take to reach my bank account?
Refund will take approximately 7 working days to complete.
Can I return or exchange sales or discounted items?
We do not accept exchanges and returns for discounted or sales items. All purchases for sales or discounted items are final.
What payment methods does Claryn accept?
We accept payments from bank transfers from all banks, Gopay, and credit cards.
Why does it say "Your order has been cancelled"?
- For bank transfer payments
To avoid cancellation, please confirm your payment within 3 hours by uploading payment proof on our website. Don't forget to include your order number on the note for bank transfer payments!
- For Gopay payments
To avoid cancellation, please make a payment on your Gojek app within 10 minutes after your order is placed. After payment is made, you don't need to upload payment proof.
- For credit card payments:
I've paid and confirmed my payments on the website. Why does the status still say "Pending"?
Can I pay when my items are delivered?
Help! I made my order but I can't checkout. What's wrong?
Claryn, I need my orders as soon as possible. Can you ship my package on the same day?
FAQs: About Claryn the Label
I've placed and paid for my orders. How long is the shipping processDo you manufacture your own products?
Why should I sign up on this website and subscribe to email newsletters?
By signing up and subscribing to our newsletters, you will always be the first to be notified about Claryn's exclusive deals, new arrivals, sales, back-in-stock items, or so much more! With a Claryn account, you can also collect loyalty points and get special discounts up to 20% OFF!
Do you ship internationally?
Right now, we only ship within Indonesia.
Do you accept resellers or dropshippers?
FAQs: About Claryn Shoes
- I want to buy a lot of shoes! Do you have a maximum limit for purchase?
As long as the stocks are available, you can purchase as many shoes as you want!
I'm not sure if my shoe size is the same as Claryn's shoe size. Where can I check your sizing guide?
FAQs: About Products and Customer Support
How do I contact Claryn's customer support?
- How can I know if the product I want is currently in stock, sold out, or only available by pre order (PO)?
To check for available stock, feel free to check them on our website or Shopee (clarynclothing). You can also ask about any product's stock by contacting us via WhatsApp (+6287877225080)!