TERMS & CONDITIONS
For domestic shipping, we use SICEPAT service, which you can choose the types of service according to your needs. It takes about 3-7 WORKING DAYS to other cities in Indonesia. You can find the rates in http://sicepat.com/deliveryFee
- We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
- Please understand that we cannot be responsible for delay caused by courier service.
- Your order will only be processed according to our shipping schedule displayed below.
- We do not ship on Sunday and public holiday
- Please allow 3 days for us to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is completed on the next day. (Please see our shipping schedules stated on our next paragraph).
- We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
- You will be sent an email confirmation once your order has been shipped.
Please check (https://www.sicepat.com/checkAwb) for shipment period estimation and fare, and more information.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding to this issue, we will be glad to help you.
Please kindly understand that your orders are shipped third party courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.
RISK OF LOSS
All items purchased from Claryn The Label and Claryn Shoes are made compliant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to incomplete or wrong address made by purchaser or problem upon recipient on the destination address stated by purchaser.
RETURN & EXCHANGE
Return and exchanges are able to be granted upon certain specific circumstances: manufacturing defect, wrong items shipped, size exchanges, or if the items to be received does not match the product that was described and/or marketed. Please do allow 5-10% in colour differences due do the different in lighting and the setting of your screen.
We only accept returns or exchanges within 7x24 hours after your receive your goods. You can only submit your return request once for each order ID. So once your receive your exchange, you cannot request an exchange for same ordered item and order ID again.
Since we are an online-based store, we hope you understand that lighting, your computer monitor’s resolution and brightness setting might affect the colors. There might be 5-10% colour difference from the actual product and the photo you see in the collection catalogue/lookbook.