Terms and conditions of use
For domestic shipping, we use SICEPAT service, which you can choose the types of service according to your needs. It takes about 2-5 working days to other cities in Indonesia. You can find the rates in http://sicepat.com/deliveryFee
- We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
- Please understand that we cannot be responsible for delay caused by courier service.
- Your order will only be processed according to our shipping schedule displayed below.
- We do not ship on Sunday and public holiday
- Please allow 2 days to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is complete on the next day.(Please see our shipping schedules stated on our next paragraph).
- We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
- You will be sent an email confirmation once your order has been shipped.
We aim to deliver domestic standard orders in the timescales shown in the below table.
JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA: Estimated delivery times: 1-5 working days after shipment, depend on services type. Delay might occur during public holidays.
Please note that the choice of courier's shipment service will not change our shipping schedule, meaning that if you choose the one-day service for shipping, it will only process a faster shipment from the courier service but does not reduce our time to process your shipment according to the schedule shown in the table above.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding to this issue, we will be glad to help you.
Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.
RISK OF LOSS
All items purchased from Claryn are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to incomplete or wrong address made by purchaser or problem on recipient on the destination address stated by purchaser.
RETURN & EXCHANGE
We accept return and exchanges due to some reasons of: manufacturing defect, wrong items shipped, size exchanges, and also dissatisfaction or if the items do not suits you well.
All sale items are non refundable or exchangeable except for manufacturing faults or defected items. We only accept returns or exchanges within 5x24 hours after your receive your goods. You can only submit your return request once for each order ID. So once your receive your exchange, you cannot request an exchange for the same order item and order ID again.
Since we are an online-based store, we hope you understand that lighting, your computer monitor’s resolution and brightness setting might affect the colors. There might be 1-5% color difference from the actual product and the photo you see in the collection catalogue/lookbook.